Top news of the week: 30.06.2021.
Applied Use Cases
What Is CRM?
What is CRM, and how does it grow business? Learn everything about customer relationship management technology.
Why Workforce Management Is Key To the Contact Center Future
Read expert advice on how workforce management and capacity planning are key to positive customer service experiences.
Dive into Deep Learning
This open-source book represents our attempt to make deep learning approachable, teaching readers the concepts, the context, and the code. The entire book is drafted in Jupyter notebooks, ...
Cryptominers Slither into Python Projects in Supply-Chain Campaign
These code bombs lurk in the PyPI package repository, waiting to be inadvertently baked into software developers' applications.