Future of Work Glossary Terms

Democratized technology services: In the future, technology services will be created by the people who actually use them, who may not necessarily have extensive IT experience, leading to the democratization of technology services. “A few examples of democratized technology services include: Citizen developers, or employees who create new business applications using development tools and runtime environments sanctioned by corporate IT. Citizen integrator tools, which enable expert business users with minimal IT skills to handle relatively simple application, data and process integration tasks by themselves through very intuitive, no-code development environments. Citizen data science, an emerging set of capabilities that enable users to extract advanced analytic insights from data without the need for extensive data science expertise.” Source: Gartner