Bank, Financial institution, Customer, Financial services, Credit union, Customer service
Salesforce Delivers the Future of Client Experiences for Financial Services Firms
Less than 20% of customers across banking, insurance, and wealth management say they get the assistance they need when transferred to financial services customer support. With new Client 360 capabilities, Salesforce for Financial Services enables financial institutions to automate common ...
Salesforce Delivers the Future of Client Experiences for Financial Services Firms
Less than 20% of customers across banking, insurance, and wealth management say they get the assistance they need when transferred to financial services customer support. With new Client ...
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Salesforce Expands Financial Services Cloud to Unify Experiences Across Consumer and Commercial Lines of Business
SAN FRANCISCO, Sept. 17, 2018 /PRNewswire/ -- Salesforce (CRM), the global leader in CRM, today announced new advancements in Financial Services Cloud to unify customer experiences across ...
Top Five Customer Experience Trends in Banking for 2022
Many banks falsely think 'good service' and good customer experience are the same thing. CX goes far beyond that.
How banking is adopting and using AI technology
A look at current AI trends and use cases in the banking industry
Deloitte Digital Template
Contents 01 Executive summary 3 Trust is not a campaign, 5 it demands sustained effort 1.1 The trust deficit 6 1.2 Managing trust 11 1.3 Privacy and data 13 ...
The Role of Big Data in Banking : How do Modern Banks Use Big Data?
Recently, we have been hearing about Big Data more and more often. In today's digital world, this te...
The Financial Service Industry of Tomorrow Runs on AI and Video Banking
A study by Autonomous Research found that “over $1 trillion of today’s financial services cost structure is exposed to replacement
The Role of Big Data in Banking
How do modern banks use Big Data? Recently, we have been hearing about Big Data more and more often. In today's digital world, this technology is being activ…
The Why and How of Using Chatbots in FinTech
Unlike before, the financial sector is enriched with many evolving revolutionary technologies
Extractable’s Top 10 Financial Services Trends
Say goodbye to a year like no other. Kick off 2021 and beyond with Extractable’s round up of the past year’s trends in FinTech, Banking and FiServ. In January 2020, most expected another ...
Down-to-Earth Reasons for Banks to Go for Cloud and Cloud Automation
Look at banking industry websites today. You’ll see headlines with the words “transforming,” imperative,” or “impactful” associated with the word “cloud.” In its article “The cloud ...
AI-Powered Virtual Assistants in the Realms of Banking and Financial Services
This chapter aims at providing a framework for analysis on evolutionary trends in finance that have to do with technological progress and especially with artificial intelligence (AI) ...
A Modern Data Platform―Cornerstone of Digital Transformation in The Banking Sector
The days of “business as usual” are over for financial institutions.
Fintech: Ecosystem, business models, investment decisions, and challenges
Fintech brings about a new paradigm in which information technology is driving innovation in the financial industry. Fintech is touted as a game chang…
Conversational AI Platform as Digital Fabric for Banks
SwissCognitive Guest Blogger: Utpal Chakraborty, Chief Digital Officer, Allied Digital Services Ltd., AI Researcher Introduction to Conversational AI Conversational AI is a type of ...
From Business Resilience to Sustainable Growth in the New Normal
This blog is about interesting insights into how financial services organizations are having to rapidly evolve and find new ways of doing business in the wake of this global pandemic.
Abe.ai and Glia Announce Digital Banking Partnership
Abe.ai and Glia are excited to announce their new digital banking partnership. Read the full press release to learn more about how this integration of two innovative technologies will ...