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Computer telephony integration, Customer, Cloud computing, Amazon Web Services, Agent, Customer service
Amazon Connect adds new capabilities to improve contact center productivity and customer experiences
Amazon Connect Cases now in preview, Amazon Connect outbound campaigns & Amazon Lex Automated Chatbot Designer in general availability Amazon Connect Cases (Available in preview) Amazon Connect Cases is a new case management feature built into Amazon Connect that makes it easy for contact ...
Amazon Connect adds new capabilities to improve contact center productivity and customer experiences
Amazon Connect Cases now in preview, Amazon Connect outbound campaigns & Amazon Lex Automated Chatbot Designer in general availability Amazon Connect Cases (Available in preview) Amazon ...
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Amazon Connect adds AI-powered updates to boost agent efficiency and chatbot design
Amazon Connect adds AI-powered updates to boost agent efficiency and chatbot design - SiliconANGLE
New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications
During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, ...
Amazon Connect cloud contact center gets voice ID authentication
AWS has added some notable new features to its Amazon Connect contact center platform, including voice ID to authenticate callers.
How to choose a contact center software system in 2020
Purchase contact center software with confidence. This in-depth coverage of contact center software offers a variety of key features to consider when researching, proposing and purchasing ...
Best Call Center Software
What would it be like for your business to never miss another call? Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. Adopt the best call ...
customer-engagement-center-wp.pdf
• With the rise of social media, brands began to recognize that customer interactions needed to be consistent across multiple platforms, giving rise to the “customer engagement center.” ...
Be Super Efficient by Using Knowlarity’s Outbound Auto-Dialers
Knowlarity’s super dialers are powered for extreme performance in new age outbound call centers. Our auto-dialer has the capability to dial out the set of contact numbers in a span of very ...
How the Pandemic Transformed Government Customer Service
Advanced technology is transforming the citizen experience. Here’s how moving to the cloud addresses the public’s needs.
UiPath Partners with Amazon Connect to Deliver Self-Service Contact Center Solutions
Learn how to use UiPath and Amazon Connect to set up a self-service contact center automation solution with this RPA tutorial.
Improved Customer Engagement and Cost Savings at the Same Time? It’s Possible!
Conversational AI is empowering banks and credit unions, no matter their size, to improve customer service and engagement, while providing immediate operational efficiencies and return on ...
How AWS is disrupting the contact center sector
Though a relative newcomer to the space, Amazon has made a significant impact in the business.
Amazon Connect Helps AWS Partner Improve Annoying Customer Service Calls
‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad ...
Khoros Collaborates with AWS to Integrate Amazon Connect Into its Award-Winning Digital Contact Center Solution
Khoros, award-winning leader in digital-first customer engagement software and services, today announced an expanded collaboration with AWS
How the cloud transforms customer experience in financial services
The bar to meet customer expectations across industries has continued to rise. Digital innovation is changing how companies engage their customers in every interaction, particularly how ...
Next generation of collaboration and communication services
Future comms systems may look and feel rather different from what exists today. We look at the journey for communications services.
Chatbots & Cloud CRM Are Replacing The Call Center
Chatbots are increasing efficiency in the ability to weed through questions asked in a variety of ways by the end user. Besides chatbots, there is also contact center software available ...
How To Create A Frictionless Customer Experience With Tech: A Contact Center Report UPDATED
Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer ...