Customer, Sales, Support automation, Consultative selling, Customer retention, Customer service

6 tips for building an effective customer focus strategy

On Feb 26, 2020
@Hyken shared
6 tips for building an effective customer focus strategy https://t.co/fLj6gYJsBY via @Zendesk 74% of customers feel loyal to a particular company, with 52% reporting that they go out of their way to buy from their favorite brands. https://t.co/bwx4gzIOJl
Open

Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy.

www.zendesk.com
On Feb 26, 2020
@Hyken shared
6 tips for building an effective customer focus strategy https://t.co/fLj6gYJsBY via @Zendesk 74% of customers feel loyal to a particular company, with 52% reporting that they go out of their way to buy from their favorite brands. https://t.co/bwx4gzIOJl
Open

6 tips for building an effective customer focus strategy

Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy.

Kustomer raises $60 million to automate repetitive customer service processes

Kustomer, which provides cloud-hosted software that automates repetitive customer service processes, has raised $60 million in venture capital.

How messaging, bots, and AI can rescue customer service

– Linda Crawford, Helpshift CEO There's a deep communication disconnect between brands and consumers, centered around customer service and it's growing. Catering to customer expectations of ...

15 Great Customer Experience Quotes and What They Can Teach You

Want to learn more about customer experience management? Here are 15 customer experience quotes straight from the experts themselves.

Click here to read the article

Thanks, Mark Evans 3Table of Contents 4 6 11 24 Executive Summary Part I: The Changing Landscape of Customer Service Part II: Innovating the Customer Service Experience Part III: The Future ...

A strong CX technology spending plan can bring big returns

A 269% ROI on a CX technology spending plan might seem outrageous, but Company Nurse has made it reality. Find out how your company can benefit from updating its customer experience ...