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How to tailor your CX priorities to fit your firm's strategic focus

On Aug 18, 2020
@drnatalie shared
Strategic focus varies from business to business, and CX priorities should therefore differ according to business strategy. Here's how to tailor your CX priorities to fit your firm's strategic focus https://t.co/e1gdgJwTOJ #cx #custserv #custexp
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www.mycustomer.com
On Aug 18, 2020
@drnatalie shared
Strategic focus varies from business to business, and CX priorities should therefore differ according to business strategy. Here's how to tailor your CX priorities to fit your firm's strategic focus https://t.co/e1gdgJwTOJ #cx #custserv #custexp
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The 6 Customer Experience (CX) Trends Every Company Must Get Ready For Now

The 6 Customer Experience (CX) Trends Every Company Must Get Ready For Now

To become and remain competitive, every company must get ready for the latest customer experience (CX) trends. Those that are able to leverage these trends will rise to the top. Here are 6 ...

Half of Marketers Aren’t Getting CX Right, Here’s Why

Half of Marketers Aren’t Getting CX Right, Here’s Why

Customer experience is the fundamental driver behind customer-centric marketing today. From creating content of value to sending out personalized messaging and analyzing data to learn more ...

The Four New Rules of Business

The Four New Rules of Business

In digital business, transformation starts with fully understanding your customers’ desires – and using that understanding as your north star throughout the transformation process. ...

Avoiding the nightmare after Christmas: How augmented reality can reduce tech returns

Avoiding the nightmare after Christmas: How augmented reality can reduce tech returns

You’ve heard of the Nightmare Before Christmas, but for retailers, especially those carrying consumer tech products, the real horror begins after gifts are opened. Here’s why some companies ...

7 Ways Augmented Reality Can Transform Your Customer Experience

7 Ways Augmented Reality Can Transform Your Customer Experience

Augmented reality is one of the most exciting tech developments in recent years. The ability to add digital information to the real world has reshaped industries. For firms in many niches, ...

What is Conversational AI? How to Prepare For the Future of Business

What is Conversational AI? How to Prepare For the Future of Business

Conversational AI is part of any future-forward business. They can improve customer experience if used wisely. They can even streamline your business's profit-making.

New tools boost automation, self-optimization of IT operational services

New tools boost automation, self-optimization of IT operational services

In the wake of the pandemic, IT support will increasingly rely on technologies such as predictive analytics, AI, and machine learning to automate service delivery, enhance the customer ...

About the author(s)

About the author(s)

Care, creative thinking, and new tools can address customers’ acute needs today and forge stronger ties and a better customer experience during coronavirus and after.

How Modern Companies Have Redefined Customer Support

How Modern Companies Have Redefined Customer Support

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactio...

The Internet of Things Needs a Business Model. Here It Is

The Internet of Things Needs a Business Model. Here It Is

Companies have struggled to find the right opportunities for selling the Internet of Things. Rajiv Lal says that’s all about to change.

Simplify employee and customer experiences to adapt and grow

Simplify employee and customer experiences to adapt and grow

Organizations should use their time during the pandemic to develop a plan to enhance design, revise complexities and work toward uncomplicated process and procedures, leading the way toward ...