#CustomerExperience #CX #Technology #Rebrand
Customer, Consultative selling, Customer service, Employee experience management, Customer experience, Sales

How a Rebrand and Focus on Customer Experience Turned This Company Around

On Jun 1, 2020
@MeghanMBiro shared
RT @BFCXguru: How a #Rebrand and Focus on #CustomerExperience Turned This Company Around https://t.co/9KpdCbBlZT #CX #Technology @builtinaustin @akwyz @AmandaRay02 @fogle_shane @JolaBurnett @debraruh @todddlyle @michelledh @sallyeaves @robmay70
Open

360training shares the steps it took to turn years of customer and employee neglect into positive experiences for both.

www.builtinaustin.com
On Jun 1, 2020
@MeghanMBiro shared
RT @BFCXguru: How a #Rebrand and Focus on #CustomerExperience Turned This Company Around https://t.co/9KpdCbBlZT #CX #Technology @builtinaustin @akwyz @AmandaRay02 @fogle_shane @JolaBurnett @debraruh @todddlyle @michelledh @sallyeaves @robmay70
Open

How a Rebrand and Focus on Customer Experience Turned This Company Around

How a Rebrand and Focus on Customer Experience Turned This Company Around

360training shares the steps it took to turn years of customer and employee neglect into positive experiences for both.

How AI Can Power Internal Customer Service And The Overall Customer Service Experience

How AI Can Power Internal Customer Service And The Overall Customer Service Experience

If you aim for your employees to provide a superior external customer service experience, you'll do well to ensure that employees' own internal customer service issues are handled ...

3 Top trends impacting customer experience in 2020

3 Top trends impacting customer experience in 2020

Beyond the Arc shares customer experience predictions on key issues that will gain importance, focusing on digital transformations and employee engagement.

6 Tech Advances That Will Enhance Customer Experience -

6 Tech Advances That Will Enhance Customer Experience -

In the last decade, humanity has achieved a significant number of technological advance which are bound to make a huge impact in our lives…

The Weekly Extract: May 11, 2020

The Weekly Extract: May 11, 2020

The Weekly Extract from Extractable is a condensed roundup of digital experience news for financial services institutions, and our take from San Francisco. Digital Banking is Critical This ...

Working efficiently to deliver your connectivity in extraordinary times

Working efficiently to deliver your connectivity in extraordinary times

Communication Service Providers (CSPs) and their employees are playing a key role in this exceptional situation, by keeping us connected, to our loved ones, to information, to medical ...

Collaboration is key to customer experience

Collaboration is key to customer experience

Joined up customer experiences that are differentiated and relevant are proven drivers of business growth but some business practices get in the way.

Creating a Culture-First Approach to Customer Experience

Creating a Culture-First Approach to Customer Experience

Creating an exceptional culture that builds a cohesive organization may take time and commitment, but the payoff is felt through the customer experience.

State of Salesforce report says customer satisfaction and retention primary goals for AI investments

State of Salesforce report says customer satisfaction and retention primary goals for AI investments

In conjunction with Salesforce's annual conference, Dreamforce, last week, Bluewolf, a global consultancy and Salesforce strategic partner, released its annual report on

Improve Employee Experience to Improve Customer Experience

Improve Employee Experience to Improve Customer Experience

The employee experience can be hard to manage. While it's easy to wish employees cared more, first we must look at what we're asking them to care about...