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Designing Effective AI-Based Coaching for Contact Center Employees

On Jun 1, 2020
@drnatalie shared
Designing Effective AI-Based Coaching for Contact Center Employees https://t.co/LKa4DAejyR @Genesys #cx #custserv #custexp
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Upcoming advances in AI-based sentiment and emotion analysis let your contact center employees quickly assess customer temperaments and adjust approaches as needed.

www.genesys.com
On Jun 1, 2020
@drnatalie shared
Designing Effective AI-Based Coaching for Contact Center Employees https://t.co/LKa4DAejyR @Genesys #cx #custserv #custexp
Open

Designing Effective AI-Based Coaching for Contact Center Employees

Designing Effective AI-Based Coaching for Contact Center Employees

Upcoming advances in AI-based sentiment and emotion analysis let your contact center employees quickly assess customer temperaments and adjust approaches as needed.

Genesys Accelerates Employee Engagement with Cloud WEM

Genesys Accelerates Employee Engagement with Cloud WEM

Times have changed. Workforce engagement management is the critical element in meeting employees' needs and achieving higher customer metrics

Building Scalable AI Agents on Non-Linear Conversations

Building Scalable AI Agents on Non-Linear Conversations

A whole lot of what’s being billed as ‘conversational AI’ is nothing more complex than logic, meaning scalable AI agents are few and far between

How to Start Using AI to Improve Customer Experience

How to Start Using AI to Improve Customer Experience

Blending AI and ML tools with contact center agents can help deliver the best possible customer experience. Getting started, though, can be a big challenge

How Conversational AI Increases Your Competitive Edge

How Conversational AI Increases Your Competitive Edge

This article takes a look at how conversational Artificial Intelligence increases your competitive edge and look at the importance of customer engagement.

Conversational AI—A New Wave Of Chat-Enabled Customer Service

Conversational AI—A New Wave Of Chat-Enabled Customer Service

In this contributed article, Henry Vaage Iversen, Co-Founder and Chief Commercial Officer for www.boost.ai, discusses how conversational AI-powered virtual agents have begun to take over ...

Gong Helps Sales Teams and Buyers Have Better Conversations

Gong Helps Sales Teams and Buyers Have Better Conversations

Converting a potential buyer into an actual customer isn’t easy. The key to making the sale isn’t having more conversations, it’s having better conversations. Gong is using artificial ...

AI's Increasing Role In Customer Service

AI's Increasing Role In Customer Service

Customer experience should always be a top focus for any business. As AI is increasingly adopted, the potential impacts to customer service are announcing themselves in surprisingly useful ...