#CCTR #CX #CustomerExperience #ContactCenter
Agent, Customer, Sales, Customer service, Call centre, Computer telephony integration

Your Call Is Important to Us… Really

On Oct 24, 2020
@EvanKirstel shared
RT @DaveMichels: Your Call Is Important to Us… Really.... @NoJitter #CCTR #CX #CustomerExperience #ContactCenter @Talkingpointz https://t.co/BTHgOlZ0Yi https://t.co/yh1KeZmiAj
Open

Exploring how to eliminate the need for customers to ever wait on hold, Uber-style

www.nojitter.com
On Oct 24, 2020
@EvanKirstel shared
RT @DaveMichels: Your Call Is Important to Us… Really.... @NoJitter #CCTR #CX #CustomerExperience #ContactCenter @Talkingpointz https://t.co/BTHgOlZ0Yi https://t.co/yh1KeZmiAj
Open

Your Call Is Important to Us… Really

Your Call Is Important to Us… Really

Exploring how to eliminate the need for customers to ever wait on hold, Uber-style

How To Flatten The Contact Center Curve, According To The Experts

How To Flatten The Contact Center Curve, According To The Experts

The global Coronavirus pandemic has fundamentally changed all of our lives. Quarantines and closures have changed how we all do business. The path forward is difficult, but according to CX ...

3 Reasons Call Center Software Integration Is a Must in 2019

3 Reasons Call Center Software Integration Is a Must in 2019

  With the growing prevalence of technology, more and more businesses are beginning to integrate digital channels in their customer service models. Call centers know that a poor customer ...

Demystifying Artificial Intelligence’s Role in Contact Centers

Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...

The C-Suite sees customer service as a strategic asset

The C-Suite sees customer service as a strategic asset

Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer's loyalty, you lose revenue, profits, and margins.

AI Brings the End of the Dead-End Customer Service Agent’s Job

AI Brings the End of the Dead-End Customer Service Agent’s Job

What if instead of spending money on attrition, the money you spent on the contact center had a direct and positive effect on the customer relationship? In short, AI automates repetitive ...

customer-engagement-center-wp.pdf

customer-engagement-center-wp.pdf

• With the rise of social media, brands began to recognize that customer interactions needed to be consistent across multiple platforms, giving rise to the “customer engagement center.” ...

A Contact Center Agent’s Guide to Working from Home (With or Without Your Cat)

A Contact Center Agent’s Guide to Working from Home (With or Without Your Cat)

As COVID-19 continues to disrupt countries, economies, and companies, millions of people are now suddenly working from home – which presents a unique set of challenges. Some jobs are ...

EXPERT ADVICE 4 Customer Service AI Applications That Work Today

EXPERT ADVICE 4 Customer Service AI Applications That Work Today

The concept of AI improving emotional intelligence might sound like a paradox. A coded algorithm is not the most natural supplement to human empathy. Yet CX leaders understand that ...