Interactive voice response, Cloud computing, Speech recognition, Natural language processing, Artificial intelligence, Machine learning

Amazon now offers third-party solutions for contact center AI

On Aug 18, 2020
@VentureBeat shared
Amazon now offers third-party solutions for contact center AI https://t.co/2iWLHIOwgO by @Kyle_L_Wiggers
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Amazon today made available new third-party AI and machine learning solutions addressing common challenges in call center setups.

venturebeat.com
On Aug 18, 2020
@VentureBeat shared
Amazon now offers third-party solutions for contact center AI https://t.co/2iWLHIOwgO by @Kyle_L_Wiggers
Open

Amazon now offers third-party solutions for contact center AI

Amazon now offers third-party solutions for contact center AI

Amazon today made available new third-party AI and machine learning solutions addressing common challenges in call center setups.

Top 10 AI Chatbot Building Platforms For 2020

Top 10 AI Chatbot Building Platforms For 2020

Chatbots provide a helping hand between human and machine communication. Here is a list of ten best AI chatbot building platforms for 2020.

Conversational AI Needs Conversation Design

Conversational AI Needs Conversation Design

Brands are using conversational interfaces to deliver customer experiences, but there's a catch: designing these conversations may be harder than they thought.

Amazon wants to put AI, ML in hands of every developer, IT professionals: Navdeep Manaktala

Amazon wants to put AI, ML in hands of every developer, IT professionals: Navdeep Manaktala

Here’s how Amazon is playing a role in democratizing the Artificial Intelligence in India

Artificial Intelligence Enables Proactive and Anticipatory Customer Service

Artificial Intelligence Enables Proactive and Anticipatory Customer Service

Discover the power of AI technology when you move your contact center applications from inflexible, premises-based infrastructures to the agility of the cloud.

Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence

Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence

See how the Cisco Contact Center business is undergoing a series of very important changes driven by technology and artificial intelligence technology.

Applied customer engagement delivers next wave customer experience

Applied customer engagement delivers next wave customer experience

Learn how new tech–combined with innovative approaches to everything from experience design to talent selection–come together in what we call Applied Customer Engagement.

For Artificial Intelligence To Go Mainstream It Has To Be Real

For Artificial Intelligence To Go Mainstream It Has To Be Real

Just like companies have started to design for a mobile-first experience, the future of AI will also call for voice-first and bot-first design.

Google Cloud Text-to-Speech adds 31 WaveNet voices, 7 languages and dialects

Google Cloud Text-to-Speech adds 31 WaveNet voices, 7 languages and dialects

Google's Cloud Text-to-Speech API has gained 31 new WaveNet voices, 7 new languages and dialects, and more. Cloud Speech-to-Text, meanwhile, is now cheaper.

New-look Nuance concentrates on conversational AI and biometric security

New-look Nuance concentrates on conversational AI and biometric security

With its imaging and automotive divisions sold and spun off respectively, Nuance is now unified and silo-free. We talk with two executives about the company's new direction.