Amazon today made available new third-party AI and machine learning solutions addressing common challenges in call center setups.
Here’s how Amazon is playing a role in democratizing the Artificial Intelligence in India
Discover the power of AI technology when you move your contact center applications from inflexible, premises-based infrastructures to the agility of the cloud.
See how the Cisco Contact Center business is undergoing a series of very important changes driven by technology and artificial intelligence technology.
Learn how new tech–combined with innovative approaches to everything from experience design to talent selection–come together in what we call Applied Customer Engagement.
Just like companies have started to design for a mobile-first experience, the future of AI will also call for voice-first and bot-first design.
Google's Cloud Text-to-Speech API has gained 31 new WaveNet voices, 7 new languages and dialects, and more. Cloud Speech-to-Text, meanwhile, is now cheaper.
With its imaging and automotive divisions sold and spun off respectively, Nuance is now unified and silo-free. We talk with two executives about the company's new direction.