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10 Ways COVID-19 Has Changed the Contact Center for Good

On Sep 20, 2020
@drnatalie shared
10 Ways COVID-19 Has Changed the Contact Center for Good https://t.co/CTW8VzZo8A @Genesys #cx #custserv #custexp https://t.co/gwGMUupZpI
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When most of the world entered some form of lockdown, the demand for online services, support and products soared. The need for highly efficient contact centers has become even more critical. Here are 10 ways COVID-19 changed the contact center.

www.genesys.com
On Sep 20, 2020
@drnatalie shared
10 Ways COVID-19 Has Changed the Contact Center for Good https://t.co/CTW8VzZo8A @Genesys #cx #custserv #custexp https://t.co/gwGMUupZpI
Open

10 Ways COVID-19 Has Changed the Contact Center for Good

10 Ways COVID-19 Has Changed the Contact Center for Good

When most of the world entered some form of lockdown, the demand for online services, support and products soared. The need for highly efficient contact centers has become even more ...

How AI-powered self-service helps agencies during COVID-19

How AI-powered self-service helps agencies during COVID-19

Automating routine service tasks to better support citizens and employees will be key to increasing resilience during the pandemic.

Banks ready new tech tools to tackle debt collection

Banks ready new tech tools to tackle debt collection

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation ...

Google's Contact Center AI Could Transform Customer Service

Google's Contact Center AI Could Transform Customer Service

Google has made its Contact Center AI generally available, signaling a new era in how contact centers and customer service operate. With a slew of new automation features and intelligence, ...

Artificial Intelligence trends in 2020

Artificial Intelligence trends in 2020

BW Smart Cities - , Digital India-Artificial intelligence (AI) has made its way from University laboratories to the industry and found use cases in business over the last two decades and ...

Sharpening the Focus on Cybersecurity: Insights From Active Directors

Sharpening the Focus on Cybersecurity: Insights From Active Directors

Much has been written, and important insights shared, on cybersecurity. The threat landscape continues to evolve, and the topic remains significant in the boardroom. But is there anything ...

How intelligent virtual agents are transforming 5 key industries in the wake of COVID-19

How intelligent virtual agents are transforming 5 key industries in the wake of COVID-19

Use for our IVAs has gone up 46% since last quarter as organizations look for ways to operate and support their customers more efficiently.

5 Activities to Accelerate Post-COVID Sourcing Strategies

5 Activities to Accelerate Post-COVID Sourcing Strategies

When the COVID crisis hit, organizations had no choice but to respond to the challenges they faced by leveraging the resources they and their suppliers had at their disposal. Clearly, some ...

10 data annotation companies for AI, robotics developers to watch

10 data annotation companies for AI, robotics developers to watch

Data annotation can be a tedious task for robtotics developers, but these 10 companies offer to help. Each service provider has pros and cons, however.

Better Appointment Scheduling: Leverage AI In The Contact Center With EDCi’s EHRConnect

Better Appointment Scheduling: Leverage AI In The Contact Center With EDCi’s EHRConnect

Better appointment scheduling is possible if you leverage AI for the patient experience. Learn strategies for implementing health technologies as Covid-19 restrictions lift.

Outsourcing Cybersecurity is Only as Good as Your Education

Outsourcing Cybersecurity is Only as Good as Your Education

It seems like just about everything is outsourced these days. But what about when it comes to security concerns? Should we outsource cybersecurity? That's a good question, and like all good ...