Strategic management, Leadership, Customer, PRINCE2, Management, Sales process engineering

The 10 super skills that CX managers must possess - and how to develop them

On Jul 3, 2020
@drnatalie shared
The 10 super skills that CX managers must possess - and how to develop them https://t.co/RJlBEvf8cG
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What are the most important skills that today's customer experience managers require if they are to not only deliver success, but actually land a role as CX

www.mycustomer.com
On Jul 3, 2020
@drnatalie shared
The 10 super skills that CX managers must possess - and how to develop them https://t.co/RJlBEvf8cG
Open

The 10 super skills that CX managers must possess - and how to develop them

The 10 super skills that CX managers must possess - and how to develop them

What are the most important skills that today's customer experience managers require if they are to not only deliver success, but actually land a role as CX

Persuade your C-suite to Transform the Customer Experience in the 5G Era

Persuade your C-suite to Transform the Customer Experience in the 5G Era

You have an hour with your C-suite, and the topic is investing in customer experience. What might you expect to hear? What might your C-suite expect to hear from you? How do you convince ...

How project managers can harness the power of disruptive technologies

How project managers can harness the power of disruptive technologies

Technology is changing the way companies operate. In the modern business environment, the development of digital-age skills is important to project success

Innovation and Alignment: A Customer Experience Leader’s Harmonic Convergence

Innovation and Alignment: A Customer Experience Leader’s Harmonic Convergence

Customer experience leaders rarely have authority over everything that touches a customer — and that hinders their ability to operate.

Business Transformation Management Methodology

Business Transformation Management Methodology

Operating Model Reinvention - Thousands of organisations are now mindlessly implementing cool new technologies, but they're unable to demonstrate the business value or competitive advantage ...

5 Steps to Digital Transformation For E-Commerce Businesses

5 Steps to Digital Transformation For E-Commerce Businesses

Understanding digital transformation for ecommerce businesses in 2020.

5 ways project management can help you hack digital transformation

5 ways project management can help you hack digital transformation

Only 25% of digital transformation projects yield real benefits, according to the Project Management Institute. Here's how your organization can improve.

The Top 50 Customer Service Experts of the Decade (2010–2020)

The Top 50 Customer Service Experts of the Decade (2010–2020)

If you like staying on top of the latest in customer experience, here are the top 50 customer service experts you must follow on LinkedIn and Twitter.

Join us January 31st at 2 PM ET for this Live Webinar!

Join us January 31st at 2 PM ET for this Live Webinar!

With more than a decade of expertise in energy and behavioral science, Tendril is applying its unique software platform to change the way energy products and services are marketed and ...