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How COVID-19 cratered customer acquisition, profitability

On Aug 19, 2020
@FintechBot shared
How COVID-19 cratered customer acquisition, profitability https://t.co/LX9RAPMzVv by AmerBanker 2020-08-19 17:00:59
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New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones.

www.americanbanker.com
On Aug 19, 2020
@FintechBot shared
How COVID-19 cratered customer acquisition, profitability https://t.co/LX9RAPMzVv by AmerBanker 2020-08-19 17:00:59
Open

How COVID-19 cratered customer acquisition, profitability

How COVID-19 cratered customer acquisition, profitability

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones.

How COVID-19 cratered customer acquisition, profitability

How COVID-19 cratered customer acquisition, profitability

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones

Customer experience software can help companies weather the Covid-19 storm

Customer experience software can help companies weather the Covid-19 storm

Advanced customer experience software can help companies weather the current Covid-19 storm, as well as build resilience. Marks & Spencer is one firm exploring.

McKinsey: banking and customer experience during COVID-19

McKinsey: banking and customer experience during COVID-19

Banks and financial services institutions can use digital technologies to improve customer service during the coronavirus crisis, according to McKinsey Banks can play a central role in ...

How Contact Centers are Responding to the COVID-19 Crisis

How Contact Centers are Responding to the COVID-19 Crisis

A large number, Transparent BPO included, quickly transitioned agents to a work-from-home environment, while others simply shut their doors, leaving customers and clients without ...

4 Things Sales Organizations Must Do to Adapt to the Crisis

4 Things Sales Organizations Must Do to Adapt to the Crisis

How to refocus, retool, retrench, and rebound.

The e-commerce explosion is a challenge for customer service

The e-commerce explosion is a challenge for customer service

As every respectable news outlet has already reported, ordering stuff from the safety of your home is very much en vogue today - with most shops closed it often is even the only option. ...

COVID-19 Trends Observatory: SG China, acceleration of SmartBot, Digital take-on Commercial and Corporates

COVID-19 Trends Observatory: SG China, acceleration of SmartBot, Digital take-on Commercial and Corporates

THE ACCELERATION OF CONVERSATIONAL TECHNOLOGIES TO INTERACT WITH CUSTOMERS  As social distancing has become the only effective way to limit the COVID‑19 pandemic, customers turn to their ...

Machine Learning Can Help B2B Firms Learn More About Their Customers

Machine Learning Can Help B2B Firms Learn More About Their Customers

Traditional B2B insight activities have involved such limited data as size of companies as measured ...

Digital Transformation Should Start With Customers

Digital Transformation Should Start With Customers

Major makeovers should benefit — and be noticed by — those who buy a company’s products and services.

DevOps Engineer

DevOps Engineer

Location: London, England DevOps Engineer - Kubernetes - London £70-80,000 + Bonus Great location. Role Responsibilities: Support Sales in the acquisition process of new customers, in ...

How Digital Transformation is Driving Customer Experience

How Digital Transformation is Driving Customer Experience

In this article, we introduce you to what digital transformation is and how digitalizing your business will improve the customer experience.

6 tips for building an effective customer focus strategy

6 tips for building an effective customer focus strategy

Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy.

How digital is powering the next wave of growth in key-account management

How digital is powering the next wave of growth in key-account management

New research highlights what the best-performing sales organizations are doing.