Credit card, Credit union, Bank, Financial institution, Banking, Financial institutions

How The Banking Experience Is Adapting To The Covid-19 ‘New Normal’

On Sep 3, 2020
@Forbes shared
Here's how the banking experience is adapting to the Covid-19 "new normal": https://t.co/qkHFMvWrhc https://t.co/GYTIcZdFpC
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After months of modified service due to Covid-19, bank branches are seeking the "new normal." How has the consumer banking experience changed?

www.forbes.com
On Sep 3, 2020
@Forbes shared
Here's how the banking experience is adapting to the Covid-19 "new normal": https://t.co/qkHFMvWrhc https://t.co/GYTIcZdFpC
Open

How The Banking Experience Is Adapting To The Covid-19 ‘New Normal’

How The Banking Experience Is Adapting To The Covid-19 ‘New Normal’

After months of modified service due to Covid-19, bank branches are seeking the "new normal." How has the consumer banking experience changed?

Best Customer Experience in Banking Blends Digital with Human Touch

Best Customer Experience in Banking Blends Digital with Human Touch

In the digital age nothing beats talking to a real person for help, a Forrester study finds. Hearing from them first rings emotional bells.

Alterna Bank Partners with nCino

Alterna Bank Partners with nCino

A new partnership between Alterna Bank and nCino will enable small businesses in Canada to take advantage of a new digital banking solution that features a seamless, anytime, anywhere, ...

The 2018 GonzoBanker Awards

The 2018 GonzoBanker Awards

The GonzoBanker awards of 2018, honoring those in banking who have made an impact in the industry this year.

Customer Experience Trends in Banking to Watch for

Customer Experience Trends in Banking to Watch for

Most people have a full-time job, a family and a fairly full schedule of extracurriculars and they simply do not have the time to go to a bank within the standard work week.

Senate Federal CEO On Protecting Member Trust During Digital Overhauls

Senate Federal CEO On Protecting Member Trust During Digital Overhauls

The Credit Union Tracker explores how credit unions can take measures to protect member data while digitally transforming to support faster accessibility.

Retail Banks Turn to Implementing Chatbots, Robots, and AI to Engage Customers

Retail Banks Turn to Implementing Chatbots, Robots, and AI to Engage Customers

From robots in bank branches to chatbots for customer service, retail bankers are working to modernize and stay relevant.

Wells Fargo Should Be More Generous With Federal Workers. We’re Waiting.

Wells Fargo Should Be More Generous With Federal Workers. We’re Waiting.

The scandal-plagued bank could go a long way to help federal employees who aren’t being paid during the shutdown. Why hasn’t it offered to do so?

The Ultimate Banker’s Guide to Automation, the Gig Economy, and the Future of Work

The Ultimate Banker’s Guide to Automation, the Gig Economy, and the Future of Work

Financial institutions are now facing innovation on a range of fronts, including: Online banking Mobile banking Digital payments Neobanks Autonomous finance In other words, it’s no longer ...